Lead and coordinate global change requests activities including reviewing scope, analyse change impact (update to documentation/existing process), determine testing scope and coordinate UAT/SRT and debrief team prior to go live/move to production Engage with client stakeholder groups and HRSS in joint reviews when addressing process gaps and impacted documentation updates Responsible to manage Knowledge Management & Access Management queues and meeting case management SLAs Responsible to create/maintain and publish HRSS knowledge articles for HRSS Engage with client stakeholder groups, HRSS and vendors for process improvements initiatives and relevant downstream readiness activities Must haveDiploma or Degree graduate in any field At least 5 years' work experience in the Human Resource or Project Management (experience in shared services environment is a plus) Knowledge in HR Domain especially Workday HCM and transaction processing are required, Service Now Knowledge/Experience is a plus. Fluency in written and spoken English with additional foreign language (Mandarin, Japanese or Thai) is a plus Analytical, problem-solving and critical thinking skills is a requirement Good understanding of a business process being analyzed and how it affects the various business units Multi-tasking skills and the ability to balance multiple priorities and keep up with project scope changes while meeting timelines is important Experience in process improvement or Gen AI implementation Good presentation skills and ability to communicate with various audiences, including end users, managers, and project stakeholder groups Strong attention to details and accuracy and focused on high data accuracy Quick learner who is easily able to learn new products, systems, applications and technologies. Important to be pro-active and take change/ownership in tasks assigned Must be competent in Ms Office (Word, Excel and PowerPoint) Core working hours are 10AM to 7PM (MYT), however flexibility is required to work outside of shift hours/different shift depending on project assigned Show more Show less