NGFW Consultant/Engineer

Saddleback Solutions

Kuala Lumpur
Permanent
Part-time

12 days ago

Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign – it evolves.As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.The RoleJob Description:You will provide guidance and technical expertise to clients deploying our security integrations. You’ll act as the technical partner, providing strategic guidance around complex systems to secure a digital environment. Interacting directly with the client, you’ll partner closely with client personnel to guide and suggest integrations to better serve their success. Your thorough understanding of our product integrations contributes to the development of new principles and concepts – providing detailed analysis around what’s working, what’s not, and what could be better.You enjoy implementation work, are proactive about resolving potential concerns, and operate well around strict best practices that enable our clients on their road to a more secure digital world. You’re creative, innovative, and you love a challenge – learning how integrations might work better around new products and technologies.Your Impact:

Build custom security policies and application signatures for unique client environments
Consult and guide customers on security standard best practices methodologies and act as trusted advisor for clients on behalf of Palo Alto Networks
Analyze logs and events from the solution and supply threat analysis reports, providing input and direction as applicable
Work proactively with our Technical Assistance Center to troubleshoot and diagnose cases as escalations arise
Mitigate web-based threats in a timely manner
Maintain the implemented solution and provide mentorship on code upgrades, changes to the platform, and new technology developments
Work with sales account team to help formulate a technical strategy to address customer business needs
Support direct manager in managing business needs through weekly reports and Quarterly Business Reviews
Engage with the account team to allow them to clearly understand the customer business & technical requirements as you learn through active engagement with the client

Ideal Profile

Experience with Network Security Firewall solutions and technologies (Palo Alto Networks, Juniper Networks, Fortinet and/or Cisco)
Experience leading security solutions in large environments
Deep understanding of different security threats, internet protocols, and applications
Detailed technical experience in the installation, configuration, and operation of high-end firewall appliances, ideally our products
Strong TCP/IP networking skills
Can effectively handle many different tasks at a time
Extensive background in internetworking, LAN, and WAN technologies required
Excellent written and verbal communication skills, with confirmed ability to communicate to senior leaders and technical peers
Project leadership experience; ability to drive organizations and resources to complete required tasks in service of end goals

What's on Offer?

Possibility of contract extension

Saddleback Solutions

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