Responsibilities: Work closely with clients to understand their business objectives and develop social media strategies that align with their monthly goals Create monthly content plans that align with the client&aposs brand and tone of voice, and manage the timely delivery of all social media assets Communicate effectively with clients to manage their expectations and provide regular updates on campaign performance Act as a liaison between the creative team and the client to ensure that all creative output is aligned with the client brief and meets their expectations Coordinate with internal teams (design, video, copywriting) to ensure timely delivery of campaign assets. Draft and organize weekly and monthly content calendars for client review. Track and monitor content performance metrics; compile reporting decks with guidance. Help manage influencer/KOL communications, from outreach to deliverable tracking. Schedule client check-ins, take minutes during meetings, and follow up on action items. Maintain organized folders, briefs, and timelines for all client campaigns. Research competitor activity and industry trends to keep accounts current. Flag opportunities for upselling or improving campaign performance to the Senior Account Manager. Ensure all client-facing communication and materials are polished, accurate, and on-brand. Qualifications: At least 1 year of experience in digital marketing, content creation, or client servicing (internships count!). Strong organizational and multitasking skills with attention to detail. Familiarity with major social media platforms and their content formats (Reels, TikToks, Stories, etc.). Proficient in Google Workspace (Slides, Sheets, Docs) and project management tools (e.g., Notion, Trello, or Asana). Excellent written and verbal communication skills in English (Bahasa Malaysia is a plus). A proactive mindset - someone who takes initiative and problem-solves independently. Comfortable in fast-paced, creative environments with multiple moving parts. Bonus: basic understanding of influencer marketing or paid social media campaigns. Team player with a "no task too small" attitude. Hungry to learn, grow, and eventually lead your own accounts. Show more Show less