Job Description (JD) Constantly manage communication and relationship with Leads, direct supervisor, and peers. Involve and work on day-to-day operation. Monitor problem resolution process and activities to manage the expectations and confidence of business users through the delivery of proactive and timely services. Maintain the relationship with the client and all stakeholders. Establish and maintain relationships with third parties/vendors. At least 3 - 5 years of working experience in IT application development & production support environment. Good knowledge and experience in front-end and back-end environment solution development, troubleshooting and production support. Experience in banking projects and solutions will be an added advantage. Must have experience in Oracle stored procedures and SQL commands/queries. Must have Application support experience in Java, Linux and Unix environments and knowledge in banking applications. Experience in Information Technology Service Management (ITSM) tools. Key Skills / Knowledge and Behaviors (if applicable) Should have more than 5-7years of work experience in the IT banking industry. Knowledge in System Development Life Cycle [SDLC] methodology and experience in performing the system development processes within the SDLC. Solid technical background, with understanding or hands-on experience in software development and web technologies will be advantage. Solid organizational skills including attention to detail and multi-tasking skills. Proven work experience on technical aspect. Decision-making skills. Excellent written and communication. Organizational and time-management skills. KYC knowledge and having prior experience working on any KYC Project implementation will be an added advantage. Should have experience working and managing multiple vendors during the project life cycle. Good Technical knowledge on Oracle PL / SQL & Unix / Linux. Competency in Microsoft applications including Powerpoint, Word, Excel, and Outlook. A history of supporting successful projects.
