Support Executive – Tech Infrastructure & AI-Driven Application Support
Petaling Jaya, Selangor
Permanent
Full-time
15 days ago
Support Executive - Tech Infrastructure & AI-Driven Application Support ???? On-site | Full-time | Immediate Start We're hiring a hands-on Support Executive to join our fast-moving team building smart, connected technology for access control, mobility, and digital payments. From hardware in the field to AI-backed applications in the cloud - you'll be supporting real systems that impact real people. This is a high-growth, learning-rich role where you'll get to work with devices like payment terminals, CCTVs, network routers, and mobile apps - while being exposed to the Machine Learning and AI layers that power our smart automation, real-time analytics, and image recognition features. What You'll Be Doing: Troubleshoot and support on-site devices like payment terminals, routers, CCTVs, and printers, ensuring smooth operation in real environments. Support end-users and operations staff using our cloud-connected software platforms and mobile apps. Log, triage, and follow up on bugs or system issues - working closely with backend, app, and ML/AI teams. Assist in deploying device software updates, ML model updates, and OCR service patches to the field. Document fixes, installation guides, and device configurations for ongoing knowledge building. Train users and internal teams on devices, apps, and smart features powered by AI (e.g. camera feeds, license plate recognition, predictive alerts). Participate in building out the support framework - ticketing flows, escalation paths, and reporting templates. What We're Looking For: Passion for technology and solving real-world problems - especially in a fast-moving, hardware-meets-software environment. Interest in understanding how Machine Learning and AI are applied to real systems (no coding experience needed, but curiosity is key!). Willingness to be hands-on - fieldwork, user support, device testing, and debugging. Good communication skills and eagerness to learn from engineers, product leads, and field operations. Fresh grads welcome! Bonus if you've touched networking, basic scripting, hardware, or support tools. Why Join Us: You'll be part of a mission-driven team building smart tech that touches everything from parking to security and mobility. Early exposure to AI and ML-powered systems - see how they're built, deployed, and supported in the real world. Strong mentorship, real learning, and fast growth - this isn't a back-office support role; it's field-level impact with deep tech exposure. Be part of a tight-knit team that believes in agility, ownership, and growing together. Let's build smarter systems - and grow your career while doing it. Apply now. Let's get started. Show more Show less