Job Purpose To manage and supervise a portfolio of performing accounts under R&RM III. The general responsibilities involve collections of payments, periodic visits to customers' premises, reports preparation, other monitoring activities as may be required from time to time and attending to various customers' requests. Key Responsibilities Financial Performance Managing partially and fully disbursed accounts Monitoring and pursuing collections of financing repayments in a timely manner to avoid escalation of arrears and/or impairment. Customer/ Franchise Growth Responding to clients' requests (consent, R&R, complaints, etc.) in a timely manner in accordance with the SOP. Actively engage with customers and guarantors in finding a resolution for accounts in arrears. Reporting Prepare and submit comprehensive reports related to newly impaired financing and customer engagements, including EXCO and Impaired Financing Reports, Transfer Memos, Site Visitation Reports, Meeting Notes, NAC Minutes with monthly performance updates, RbRA assessments, Collateral Valuation Reports, Bi-weekly MBSB Tracking Sheets, SICR ECL Staging Updates, and DFB Collateral Valuations. Relationship Development Liaise with internal parties, i.e., other departments and other branches. Liaise with external parties for follow-up and monitoring purposes: Solicitors, Valuers, etc. Conduct site visits as and when required. Follow up with the Insurance/Takaful Unit to ensure the Insurance/Takaful coverages are valid. Internal Process Complies with internal procedures and requirements. Conducting periodic site supervision visits in a timely manner in accordance with a pre-determined schedule of visits. Completing the site visitation report in accordance with the SOP. Conducting Post Review of QMCR/KYC Refresh & ESG. Issuance of Notice of Demand (NOD) in accordance with the SOP. Monitoring guarantee matters, i.e. SJPP / CGC - renewal/reduction/rebates/breaches of covenants, etc. Monitoring compliance per the Letter of Offer and Agreements (covenants and other post-disbursement conditions). Monitoring refunds (if any) and discharge of charge upon full settlement. Monitoring property valuation in a timely manner. Attending to matters related to account fully settled/repaid - discharge of charge (both SSM and land office), collection of late payment charges (LPC) or waiver of LPC and follow up on the issuance of a letter to confirm account fully settled. Draft approval memos for various consent requests, including applications for additional banking facilities, acting as guarantor, dividend payments, changes in shareholding, and relocation of machinery financed, etc. Facilities rescheduling/ restructuring. To execute any work that may be assigned from time to time by the supervisor and/or by management Qualifications & Experience Minimum Bachelor&aposs Degree or equivalent qualification Experience in collection, litigation, and financial analysis. Minimum 3 years' experience in the Collection Department Show more Show less