Analyst - Admissions Services & Support
- Malaysia
- Permanent
- Full-time
- To assist the Manager in stakeholder(s) management which include but is not limited to, administering the daily operations, and implementing productivity standards that concerning the stakeholder(s).
- To update the Manager on operational progression on periodically basis, with the analysis of current data.
- To be familiar with the set policies, process flow, admissions-related system behaviours and provide appropriate advice and information to stakeholders in a professional manner.
- To assist the Manager in completing other operational tasks, in accordance to the set policies and procedures.
- To plan and execute the flow of work within or between internal departments or external stakeholders in timely and smooth manner.
- To propose idea, strategize, planning, and to carry out projects or initiatives which is relevant to the improvement of operational tasks processes and student experiences.
- To process any types of application that fall within the department's jurisdiction, including but not limited to offer and acceptance, qualification evaluation and assessment, credit transfer / credit exemption, conversion of conditional offers, in accordance to policies and procedures.
- To prepare a referencing document in storing all the precedent operational cases, for team's future reference, as well as for other stakeholders' reference.
- To assist the Manager in developing and maintaining document control processes for the efficient management and recording for audit purpose.
- To work well as a team player in completing all the operational tasks assigned, by communicating among the team members, supporting and guiding each other.
- To undertake any other duties that may be assigned from time to time.
- Analytical and problem solving skills
- Administration and coordination skills
- Ownership and accountability
- Ability to manage time effectively
- Good communication and interpersonal skills
- Possess a good command of English, Bahasa Malaysia and/or Mandarin
- IT literacy and proficiency in Microsoft software applications
- Meticulous and attention to details
- Accountability, achievement focus and have a strong sense of ownership
- Courteous, calm, focus, pro-active and mature
- Independent and yet a good team player
- Demonstrates flexibility and resilience
- Willingness to learn
- Able to take and execute instructions well
- Able to meet tight deadlines and prioritize workload effectively
- Able to maintain absolute confidentiality of student data information
- Take responsibility for own development needs to improve knowledge and skill proficiency