Position: Customer Service Representative Location: KL Sentral, Malaysia Working Hour: 5 days in a week (Mon-Sun). Night shift, 9pm-6am (Rotation Shift) Language: Mandarin / Cantonese Salary: RM4300-RM4500 KPI: Up to 350RM Night Shift Allowance: Up to 320RM Requirement: Degree/Diploma | Fresh Grad [SPM WITH EXP] [ PASSED SPM WITH CERT] Responsibilities- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs'). Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer. Maintain basic knowledge of client products and/or services. Prepare complete and accurate work including appropriately notating accounts as required. Track, document and retrieve information in call tracking database. 2. Position - Technical Support Representative (Telco Project) Location - KL Sentral, Malaysia Language- Vietnamese Salary - 4500RM + 200RM Allowance Job Type - Permanent Position (Full Time) Date of Joining- 22nd September 2025 Working Hours- 9 Hours shift including 1 hour break in between 9am to 9pm (Mon-Sun) Relocation To Malaysia- Work visa/Employment Pass, 14days of Accommodation and Flight tickets will be provided by the Company. Job Description- Eligibility Criteria- At least Diploma or Degree (IT/ Computer Science/ Engineering). Good English Command (B1 or B2) Responsibilities- - Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') - Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer. - Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. - Maintain basic knowledge of client products and/or services. - Prepare complete and accurate work including appropriately notating accounts as required. - Participate in activities designed to improve customer satisfaction and business performance. - Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff. Best Regards, Arti Pal [HIDDEN TEXT] Sr. Executive - Recruitment & Delivery (APAC) LinkedIn: www.linkedin.com/in/arti-pal-536411b0 +91 9650632995 (WA) LANCESOFT www.LanceSoft.com Purpose | People | Performance | Partnerships Show more Show less