Our Client: We are partnering with a Danish-based MNC that specializes in logistics . The company is expanding their Malaysia operations and looking for a Customer Service Executive as part of their strategic growth. Responsibilities: Guide both new and existing clients through a smooth onboarding process, nurturing strong and long-term partnerships. Deliver top-tier service by leveraging best practices, tools, and insights to manage customer expectations and provide timely, tailored solutions. Serve as the primary liaison for a group of logistics clients-understand their goals, requirements, and challenges, and provide effective solutions in line with company policies and global standards. Collaborate across departments to ensure clear communication and coordinated execution of service delivery throughout the shipment lifecycle. Promote digital tools and platforms to clients, driving adoption and highlighting added-value service enhancements. Work closely with the commercial team to identify and act on cross-selling and upselling opportunities, supporting overall business growth. Foster efficient cooperation with global service teams to ensure consistent and high-quality delivery. Continuously explore ways to improve processes and outcomes by identifying internal and external areas for enhancement. Requirements 2 years of industry experience, with academic knowledge in logistic & supply chain management Skilled in Microsoft Excel and data analysis. Excellent interpersonal skills with a proactive, customer-first mindset. Experience in a service-focused logistics or supply chain setting is a plus. Adaptable to fast-changing environments and open to innovation. Able to work independently while thriving in a collaborative team. Remains composed under pressure and handles challenges with urgency and care. Demonstrates a high level of professionalism, ownership, and initiative. Strong command of both written and verbal English. Mandarin is an added advantage. How to apply: To apply online, please click on the appropriate link. Show more Show less