Customer Service Officer, Jalan Kuning Dua Taman Pelangi Branch MY

Malaysia
Permanent
Full-time

16 days ago

Job Category: Customer Support/OperationsJob Description:Sales & Operational FunctionTo be responsible for end-to-end process for over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents.To be responsible on the accuracy and monitoring of the Branch's balancing activity on daily operations.To discharge duties instructed by ACSM/BM to serve business interests of the Bank.Customer Relationship

To proactively identify, manage and propose effective end-to-end solutions to issues related to service delivery

To supervise and resolve customer complaints raised by CSR Teller on requests, inquiries, problems and complaints

Process & Compliance

To take accountability over Branch's compliance to the standard operation procedures and to ensure regulatory requirements are met towards achieving operational excellence

Operational Authority

To validate over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents

To approve rates, cash and check deposits up to authorized amount

To act as Programme Champion for all sales, service and compliance module in view of training and educating branch staff

To supervise staff in ensuring service and compliance standards are met

CIMB

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