Customer Success Specialist - Banking (M) - Mandarin

• Maintain a positive, empathetic, and professional attitude towards customers.
• Provide timely support through various communication channels.
• Ensure professional, efficient, and quality service to clients.
• Cross-sell additional bank products and services.
• Capture client feedback for future improvement.
• Identify and escalate priority issues through proper channels.
• Work with team members to provide better customer support.
• Keep job knowledge up to date through upskill training.

• B2 level English Language proficiency.
• 6 months to 1 year of customer service experience in the banking industry.
• Decision-making and analytical skills.
• Flexibility to changes and sense of urgency.
• Good time management skills.
• Ability to work under pressure and deliver set goals.
• Strong communication and interpersonal skills.
• Ability to multitask, follow directions, and use computer systems effectively.
• Must be able to speak, read and write in (Simplified) Chinese or Cantonese (Traditional Chinese)

• Chance to work in a dynamic environment as part of a team.
• Continuous learning and upskilling opportunities.
• Contribution to improving customer satisfaction and loyalty.
• Exposure to diverse communication channels and customer interactions.
• Competitive salary and potential for career growth within the company.

Two95 International