Guest Service Agent
Shangri-La Hotels & Resorts
- Kuala Lumpur
- Permanent
- Full-time
- Perform check-in and check-out efficiently and ensure guests' satisfaction.
- Ensure all interactions with guests are handled professionally and with care adhering to hotel policies and procedures.
- To perform all duties according to Quality Standards and Core Practices.
- Ensures that “shift reports” are printed and “Traces” are followed up accordingly.
- Ensures that “Interface Lost Postings” are regularly checked.
- Double checks guest folios for completeness and accuracy.
- Confirms the number of "due-out" guests and scheduled late departures.
- Diploma in Tourism/ Hospitality/ Hotel Management.
- Proficient in oral and written English and Malay.
- Familiarity with using hotel property Management Systems (PMS) OPERA will be an added advantage.
- Minimum of 1 year as guest service personnel in a service industry.
- Pleasant, effective social skills, and versatile.
- Willing to work in shift.
- Fresh graduates are encouraged to apply.
- Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.