Internship, Admin (Business Enablement)

Kelana Jaya, Selangor
Training
Full-time

2 months ago

About UsWe are looking for a self-motivated and detail-oriented Admin Intern to join our team, which specializes in handling customer complaints for automotive used cars. This role involves data management, reporting, customer follow-ups, and administrative support. The ideal candidate should have basic proficiency in Google Sheets/ Excel, Google Slides/PowerPoint, and customer communication (not compulsory)No formal training sessions will be conducted, interns will receive hands-on guidance and support to help them understand the processes, tools, and best practices required for the role.You Day-to-DayData Entry & Management:

Extract and update customer details from the CRM system into Google Sheets.
Ensure data accuracy and completeness by regularly checking for updates.

Reporting & Analysis:

Prepare weekly, monthly, and ad-hoc reports using Google Sheets (tables, summaries, and charts).
Utilize pivot tables and formulas to analyze case data (e.g., case volume, resolution time).

Presentation & Documentation:

Create reports and presentations using Google Slides or PowerPoint for internal use.
Ensure reports are clear, well-structured, and visually organized for management review.

Customer Support (As Needed):

Conduct follow-up calls with customers when required.
Maintain professional and clear communication during interactions.

General Administrative Support:

Assist in document preparation, filing, and organizing reports.
Perform other administrative tasks as required.

You Know-howDevelop Key Skills - Improve your data management, reporting, and communication skills in a real-world professional setting.Enhance Problem-Solving & Teamwork - Work on practical tasks that require critical thinking, organization, and collaboration with different teams.Strengthen Communication Skills - Gain experience in customer interactions, internal reporting, and professional correspondence, helping you build confidence in workplace communication.Exposure to CRM & Business Operations - Learn how customer service and complaint management systems function in a fast-paced and dynamic environment.Boost Resume - Gain hands-on industry experience that will make you stand out in future job applications.Requirements

Proficiency in Google Sheets (able to use formulas, pivot tables, and generate tables/charts).
Proficiency in Google Slides or PowerPoint (capable of creating clear, structured presentations).
Attention to detail - ability to maintain accurate and complete records.
Basic communication skills - confident in handling customer calls when needed.
Independent worker - able to manage tasks with minimal supervision after initial guidance.
Strong organizational skills - capable of tracking updates and maintaining structured reports.
Must commit to a minimum internship period of 6 months.

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