Customer Service Cum Sales
Macrox Print Sdn Bhd
- Seri Kembangan, Selangor Serdang, Kedah
- Permanent
- Full-time
- Minimum education: Diploma and above
- Fresh graduates are encouraged to apply.
- Required skills: Digital Marketing, Social Media Management, SEO, Email Marketing
- Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
- Knowledge in handling basic computer (Microsoft Excel/Word etc).
- Knowledge in design posting for ads is an added advantage.
- Good communication and interpersonal skills.
- Ability to multi-task, priorities and manage time effectively
- Social media savvy
- Able to handle Online Platform Enquire : Website, Tiktok, Facebook, Shopee & etc.
- Able to handle NEW Enquiries & Closed Sales.
- Able to accept every month given sales target.
- To provide fast and timely solutions to all customer related problems.
- To ensure customer satisfaction by providing excellent Customer Services.
- To be constantly guided by company's service standards.
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Annual leave and sick leave
- Bonus
- KWSP and SOCSO
- Medical & Insurance Coverage
- Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
- Career Progression opportunities - you maybe able to get promotion easily.
- Staff Activities
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