Customer Service Officer
PRISM+
- Bukit Jalil, Kuala Lumpur
- Permanent
- Full-time
- Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
- Assist customers in troubleshooting or identifying technical issues with Air-conditioning.
- Work with various departments or stakeholders to ensure the Aircon is delivered and installed within the stipulated time frame.
- Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
- Provide immediate attention to serious cases and escalate for swift resolutions.
- Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
- Maintaining a polite, helpful, and professional manner.
- Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
- Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
- Uphold client confidentiality policy.
- Diploma/Degree holder or equivalent.
- At least 1 – 3 years of relevant work experience in customer service experience, preferably in E-Commerce would be an advantage.
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
- Ability to multitask, organize, and prioritize work.
- Prior experience using Zendesk, or any other Customer Service Management system would be an advantage.
- Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advantage.
- Strong technical skills and ability to adapt to new technologies quickly.
- Candidates must be willing to work on weekends and public holidays. (5 days work and 2 off days on a rotational basis)
- Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
- This position will be fully work from the office and adopting a work-from-home arrangement whenever required, do ensure that you have all the following:
- Stable internet connection
- Personal computer or laptop
- Headset or earphones
- 14 Days Annual Leave
- 1 Day Birthday Leave
- Annual outpatient benefit (Includes dental and optical benefits)
- Annual increment
- Performance bonus
- Free flow snacks and drinks!