VP - Product Owner - Interaction Solution

• Design and execute the product roadmap for interactive solution like SMS and Digital Notification
• Align interactive and notification solutions with regulatory requirements, industry standards and business objectives.
• Stay updated on emerging trends in interactive as well as non-interactive client communication trends in the industry.

• Act as a bridge between business and technology teams, ensuring clear and actionable product requirements.
• Collaborate with internal stakeholders to gather requirements.
• Work with external partners to enhance sms and notification offerings.
• Ensure adherence to regulatory compliance, risk mitigation and governance policies.

• Work Closely with Product Owners, Security and Chapters to define and implement Solutions.
• Collaborate with cross-functional teams for successful implementation and deployment of interaction solutions like sms and digital notification.

• Stay updated on emerging technologies in client notification space.
• Foster a culture of innovation by driving modernization initiatives and continuous improvement strategies.
• Align technical solutions with the organization long-term technology vision and business goals.
• Leverage automation CI/CD and Sec Devops practices to improve software development efficiency.

• Continuously advocate for Journeys/Platforms and other Hive stakeholders, translating their feedback into the unified backlog for the Hive.
• Build transparent relationships with Journeys to ensure each domain's objectives are reflected in the platform's evolution.

• Maintain a single backlog that captures stream aligned journey roadmaps, business-driven features, technical enablers, and compliance/risk work.
• Balance urgent demands against strategic investments, reflecting the right mix of short-term wins and long-term capabilities.

• Provide real-time visibility into backlog status, upcoming releases, and risk items through lifecycle tools like Clarity, Azure DevOps (ADO), and Confluence.
• Host regular reviews showcasing platform increments (e.g., new integrations, improved APIs), inviting cross-domain feedback to refine direction.

• Identify reusable platform capabilities that reduce duplication and accelerate outcomes across multiple hives.
• Collaborate with engineering lead to avoid siloed development and ensure a consistent user experience where platform services are leveraged.

• Ensure all platform lifecycles (e.g., ideation → dev → test → deploy → monitor) align with ESDLC and organisational governance frameworks.
• Reference the eSDLC PO R&R document where appropriate, reinforcing best practices for backlog management, quality gates, and audit readiness.

• Actively participate in quarterly and directional planning sessions, enabling squads, chapters, and domain stakeholders to align on objectives.
• Encourage open dialogue, autonomy, and continuous improvement, using these forums to address dependencies and realign priorities swiftly.

• Drive adoption of DevOps practices (CI/CD pipelines, automated testing), ensuring fast, reliable releases with minimal manual overhead.
• Collect feedback from squads, domain leads, and external partners, feeding into retrospective loops and iterative improvements.

• Embed secure-by-design, privacy-by-design principles from the earliest phases of solutioning collaborating with Architects.
• Maintain audit trails and compliance documentation, minimising rework or bureaucratic bottlenecks while staying fully audit ready.

• Nurture a psychologically safe environment, empowering squads to self-organise, innovate, and experiment with new approaches-within strategic guardrails.
• Provide squads with clarity on how their work contributes to the platform's long-term goals, promoting autonomy and accountability.

• Work with Chapter Leads (Engineering, Architecture, QA, etc.) to align skill development with platform needs, ensuring squads are well-equipped to handle complexity.
• Advocate continuous learning, offering workshops or training on modern platform tech (e.g., APIs, cloud infrastructure, security frameworks).

• Reward collaboration, transparency, and constructive debate, dissuading micromanagement or command-and-control behaviours.
• Cultivate communities of practice where domain experts, squad members, and chapter leads exchange best practices and lessons learned.

• Continuously incorporate operational, security, and regulatory risk items into the backlog.
• Proactively escalate major risks (e.g. compliance blockers, infrastructure vulnerabilities) to domain leads, ensuring swift mitigation.

• Emphasise regular refactoring, legacy system modernisation, and architectural upgrades that keep the platform robust over time.
• Prevent “feature factory” mindsets by consistently valuing behind-the-scenes improvements that enable future velocity.

• Identify and clear systemic blockers (e.g., environment constraints, resource bottlenecks) that hinder squads across multiple domains.
• Coordinate with Chapter Lead and Engineering Leads to address critical performance or architectural issues, maintaining platform stability.

• Keep the platform fully audit-ready, with clear documentation mapping backlog items to compliance requirements (e.g., privacy, data residency).
• Collaborate with risk/compliance officers to stay abreast of evolving regulations, proactively adjusting the platform roadmap.

• Bachelor's degree in technology, Computer Science, or a related field (or equivalent experience).
• Overall 15+ years of experience with a minimum 5 years of digital product design / engineering senior leadership experience
• Demonstrable track record of delivering and scaling shared platform capabilities.
• Deep familiarity with agile product management at scale, having guided squads across various technical, compliance, and stakeholder landscapes.
• Demonstrable leadership experience in leading high quality digital product owners
• Experience of Client Notification domains

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Standard Chartered