Assistant Manager / Manager, Customer Migration
- Malaysia
- Permanent
- Full-time
Planning & StrategyExecute a comprehensive customer migration strategy across a number of migration waves, including timelines, communication plans, migration activities, and platform monitoringCollaborate with product and IT teams to understand the new platform & features and benefits, and translate them into customer-centric messaging.Ensure communication plan is successfully deployed to customersEstablish success metrics for the customer migration, such as adoption rates, customer satisfaction scores, and support call volume.Develop a rollback plan in case of migration failures or unforeseen issue for specific customersCommunication& EngagementDevelop and deliver clear and concise communications to customers about the migration.Work closely with the activation team on key learnings to feed into future migration waves.Manage customer expectations and ensure a positive migration experience.Ensure teams and key stakeholders are updated and report key milestones to ensure smooth transitionJob RequirementAt least Diploma holderMinimum 2 years’ experience in customer service / quality assuranceMinimum 1 years’ experience in project managementAbout Hong Leong BankWe are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.Realise your full potential at Hong Leong Bank by applying now.