Application Support Engineer (Microsoft Power Platform)
Kuala Lumpur
Permanent
Full-time
22 days ago
Assessment: All applicants are invited to complete the assessment. Completing this assessment will allow you to distinguish yourself from other applicants. This would give all candidates an equal opportunity to shine. Kindly copy and paste the link below into another tab to access the assessment: Employment Assessment: Senior Associate level Job Purpose & Overview: Ensure the stability, reliability, and optimal performance of Microsoft Power Platform applications by delivering technical support, developing solutions, and resolving incidents in collaboration with end-users, developers, and business stakeholders. Key Accountabilities: Application Support, Maintenance & Enhancement Monitor, maintain, and improve Microsoft Power Apps (Canvas & Model-driven) and Power Automate flows; provide L2/L3 technical support, user training, and documentation; troubleshoot and resolve technical challenges; and implement updates to optimise performance, security, and user experience. Integration & Environment Management Configure, support, and troubleshoot integrations with Microsoft 365, SharePoint, Dataverse, and third-party systems via connectors and APIs; manage environment configurations across development, testing, and production while ensuring compliance with organisational standards. Incident & Problem Management Investigate and resolve application-related issues in line with SLAs; perform Root Cause Analysis (RCA); maintain detailed incident records; identify recurring issues and implement long-term fixes to prevent future failures. Monitoring & Reporting Utilise Power Platform Admin Center and other monitoring tools to track system health, capacity, and performance; analyse data to detect potential issues; and prepare performance and utilisation reports for stakeholders. Project & Stakeholder Coordination Support the planning, scheduling, and execution of Power Platform projects; ensure milestones are met; communicate progress effectively; and collaborate with Microsoft partners or third-party vendors to resolve escalated issues and adopt best practices. Educational Qualification & Relevant Experience (skills & knowledge): Degree in Information Technology, Computer Science, or a related discipline. 1+ years in Power Platform application support or development . Experience with Microsoft 365, Azure, Gitlab and CI/CD practices . Microsoft certifications (e.g., PL-100, PL-400) is added advantage. Skilled in analysing business processes and identifying pain points, with the ability to propose effective solutions through structured problem-solving and critical thinking. Excellent communication and presentation skills, with the ability to convey complex information to diverse audiences. Excellent communication skills with the ability to work effectively in cross-functional teams and manage stakeholder expectations. Good analytical skills and experience with data management and reporting. Demonstrated problem-solving abilities with a proactive approach. Willing to work in Damansara Height area. Kindly be advised that due to the high number of applications we receive, only candidates who have been shortlisted will receive notifications regarding the status of their applications. We sincerely appreciate your understanding and patience as we carefully review each application. Show more Show less