Responsibilities: Serve as the primary point of contact for members and guests , managing front desk operations and delivering a warm, professional first impression. Build and nurture strong relationships with members by understanding their needs, resolving issues promptly, and fostering a high level of satisfaction and loyalty. Support cross-selling initiatives by identifying member needs and offering tailored business solutions that contribute to overall revenue growth. Drive operational excellence by developing and implementing strategies to improve workflow efficiency, data accuracy, and internal system capabilities. Identify and cultivate partnership opportunities, while promoting community events across relevant channels to strengthen member engagement and brand visibility. Lead by example and support junior team members , fostering a culture of service, accountability, and continuous improvement. Requirements: 1. Diploma in Hospitality, Business Management, or equivalent. 2. Proven experience in Hospitality/Sales environment. 3. Excellent verbal and written communication skills. 4. Exceptional organisational and multitasking skills. 5. Experience using/optimising CRM tool. 6. Team player with a positive attitude. 7. Customer service and/or sales experience a plus. 8. Willing to be based in Johor Bahru. Show more Show less