Service Point, Relationship Manager (Mandarin Speaker) - SPX Express
Kuala Lumpur
Permanent
Full-time
1 month ago
Job Description Account Management Serve as the primary point of contact for managed SPX service points Foster strong relationships with partners to maintain high service levels Address operational inquiries, concerns, and escalations from partners Partner Onboarding and Support Provide online training and one month of incubation support to new partners Ensure new partners are well-equipped and knowledgeable about processes and standards Performance Monitoring and Improvement Monitor key performance metrics of partners and provide insights or recommendations for improvement Closely track stuck parcels to prevent losses and ensure a positive user experience Periodic Partner Visits Schedule regular visits to partners for performance reviews Assess partner operations and provide feedback for continuous improvement. Requirements Bachelor&aposs Degree or Diploma in the related field Strong communication skills, both written and verbal in Mandarin and English Good team player Adaptive with the dynamic working culture Show more Show less