Sales Executive
Hilton
- Kuala Lumpur
- Permanent
- Full-time
- Complete the relevant Hilton University courses promptly and pass the tests.
- Receive and understand hotel product knowledge and related activities.
- Implement all sales action plans related to his / her market area as outlined in the marketing plan.
- Establish and maintain files on major active accounts within his / her market areas.
- Promote and produce sales leads for other Hilton hotels.
- Provide feedback to the Director of Business Development / Director of Sales / Senior Sales Managers / Sales Managers on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephone calls and direct mail in his / her market areas.
- Assist Sales Managers in conducting hotel inspection for all walk-ins, meeting groups and contracted clients, planning next steps for future follow-ups.
- Meet and welcome some top key accounts, group organizers and VIP guests upon check-in.
- Disseminate sales related information to other departments as appropriate.
- Attend all pre-conference meetings as required, arranged by the Banquet Sales department and assist in the preparation of post-conference reports.
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position.
- Establish and maintain effective team member relations.
- Maintain the highest standards of professionalism, ethics and attitude towards all hotel guests, clients and team members.
- Perform related duties and special projects as assigned.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
- University graduate.
- Minimum 2 years of experience in a similar capacity with international chain hotels.
- Excellent command of written and spoken English and Chinese to meet business needs.
- Good communication and interpersonal skills.
- Able to work under pressure and deal with stressful situations during busy periods.
- Good team player.
- Have hotel sales experience and hotel database.