Customer Service Representative

UBASE Asia Sdn Bhd

Taman Tun Dr Ismail, Kuala Lumpur
Permanent
Full-time

2 days ago

MohonKelayakanRequirements

High proficiency in Multi languages (English, Bahasa Malaysia and/or Mandarin), all in written and communication level
Team playing skills with strong customer orientation.
Strong communication
Problem solvers and ability to perform under high-paced working environment.
Self-motivation, highly energetic, outgoing character, and willingness to explore self-potential in different area.

TanggungjawabJob Description

Handling all inbound and outbound calls pertaining to customer general enquiries,
complaints, comments, feedback, and other raising issues related to the clients.
products
De-escalate situations involving dissatisfied customers, offering patient assistance.
and support
Clarify customer requirements; probe for understanding, and use decision-support tools
and resources to appropriately provide resolution to the customer.
Completing call notes and call reports as necessary and updating them in the CRM.
Provide accurate, valid, and complete information by using the right methods/tools.
To perform any other duties as assigned.

ManfaatEmployee BenefitsJoining us as a Customer Service Representative, you'll enjoy a well-rounded benefits package designed to support your career growth, personal well-being, and work-life balance:Competitive Salary & Allowances - aligned with industry standards.Performance Incentives & Bonuses - rewarding your hard work and achievements.Comprehensive Medical & Health Coverage - outpatient, inpatient, and insurance protection.Shift Allowance & Overtime Pay - for night, weekend, or public holiday shifts.Annual Leave, Medical Leave & Public Holiday Entitlements - with additional leave benefits as you grow with the company.Training & Development Programs - structured onboarding, product knowledge, and skill enhancement opportunities.Career Growth Opportunities - clear progression pathways within customer service and other business functions.Supportive & Inclusive Work Culture - where teamwork, collaboration, and employee well-being come first.Employee Engagement & Recognition Programs - monthly rewards, team-building activities, and appreciation events. Convenient Office Location - easily accessible workplace with nearby amenities.We value our people and are committed to creating a positive and rewarding environment where you can thrive and grow with us.Manfaat tambahan

Staff Activities
Training Provided
Allowance Provided
5 Working Days

KemahiranCustomer Support Communication Skills Conflict Resolution Time Management Problem Solving Empathy Active ListeningPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

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