Customer Service

CTG Wellness Sdn Bhd

Bukit Mertajam, Pulau Pinang
Permanent
Full-time

9 days ago

MohonCompany Highlights

Be part of a fast-growing healthcare & beauty brand.
Enjoy a supportive, high-performance culture where your effort is rewarded.
Gain career development opportunities with structured training and coaching.

KelayakanFresh graduates and interns are highly encouraged to apply - SPM or equivalent qualifications are accepted.

Prior experience in customer service or sales will be an advantage
Proficiency in Mandarin is essential (spoken, written, and reading)
Positive and proactive attitude, with a strong sense of teamwork
Detail-oriented with good organizational and communication skills
Able to multitask and stay calm under pressure in a sales-driven environment

TanggungjawabAt our company, customer service isn't just about answering questions-IT's about creating meaningful connections, driving sales, and building long-term customer loyalty. We thrive in a performance-driven culture where your contributions are valued, and top performers are recognized and rewarded. If you're ambitious and passionate about growth, this is the place for you!What You'll Do

Engage with customers via phone, email, chat, and social media to maximize conversions and sales opportunities.
Convert inquiries into successful sales through persuasive communication and expert product recommendations.
Upsell and cross-sell by suggesting the most suitable products based on customer needs.
Follow up with leads to ensure repeat business and long-term relationships.
Manage order tracking, delivery updates, and returns-always turning challenges into opportunities for sales.
Handle post-purchase issues efficiently, ensuring customer satisfaction while achieving revenue targets.
Keep accurate records of customer interactions in our CRM system for future opportunities.
Work closely with the marketing team to optimize promotions and boost revenue.
Continuously sharpen your sales techniques through ongoing training and performance coaching.

Manfaat

Training Provided
KWSP and SOCSO
Annual Leave
Medical Claims
Career Growth
Financial Rewards

KemahiranFluency in Mandarin Customer Relationship Management Empathy Patience Sales Problem-Solving Customer Service Communication Skills Active Listening Conflict ResolutionPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

Maukerja

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