Technical Support Engineer

Kuala Lumpur
Permanent
Full-time

1 month ago
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Job Summary:We are seeking a skilled and customer-focused Technical Support Engineer to join our Office 365 support team. This role is responsible for providing after-sales technical assistance for Microsoft Office 365 products, including Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, and more. The ideal candidate will be fluent in both English and Mandarin and possess strong problem-solving skills to deliver exceptional support to our global customersKey Responsibilities:

Provide technical support for Microsoft Office 365 products via phone, email, and chat.
Troubleshoot and resolve issues related to Exchange Online, SharePoint Online, OneDrive for Business, Teams, and other Office 365 services.
Communicate effectively with customers in both English and Mandarin.
Document customer interactions and technical solutions accurately in the support system.
Collaborate with internal teams and escalate complex issues when necessary.
Stay updated on the latest Office 365 features, updates, and best practices

Qualifications:

Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Proven experience in technical support, preferably in Office 365 or Microsoft cloud services.
Strong understanding of Office 365 architecture and services.
Excellent communication skills in English and Mandarin (both written and spoken).
Ability to work in a fast-paced, customer-focused environment.
Microsoft certifications (e.g., MS-900, MS-203, or similar) are a plus.

GECO Asia