Customer Service (Retail)
Brightstar Computer Sdn. Bhd.
- Bukit Bintang, Kuala Lumpur
- Permanent
- Full-time
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with RM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Manage large amounts of incoming phone calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- EPF
- SOCSO
- EIS
- PCB
- ANNUAL LEAVE
- KPI INCENTIVE
Ricebowl