Responsibilities About the Team: The Global Finance Helpdesk team is a sprightly team under the finance department. We are committed to providing financial consulting services for employees around the world. This position will be non-exempt (hourly) and eligible for overtime. The primary responsibility of this position is to manage the finance helpdesk and address incoming inquiries during set hours. Responsibilities: - Address global finance inquiries in a timely and accurate manner, and provide professional financial suggestions. - Work closely with cross-functional and global finance departments, and stay up-to-date on internal finance policies and practices Mandarin will play the same important level as English to deal with stakeholders and users sitting in the China region. - Be proficient in the company's global and local financial policies, process and system, as well as other financial-related matters. - Collect and analyze past consults to improve the team's overall efficiency and satisfaction rating. - Identify financial risks and report urgent problems in a timely manner, and proactively make recommendations for the improvement to business management from a finance point of view. Qualifications Minimum Qualifications: - Bachelor's degree with at least 1 to 2 years of work experience in accounting or financial services sector. Fresh graduates are welcome to apply too. - Can adapt to shift work and accept night to morning scheduling requirements (e.g.: 23:00-07:00). - Good logical thinking and communication skills, ability to navigate complex financial topics and translate results into recommendations. Preferred Qualifications: - Business oriented with a client-service mindset. - Can work and think independently under pressure, and can also be a good team player. Self-motivated, responsible, open-minded.