Application Deadline: 31 August 2025 Department: Export Location: Penang Description The main function of this role is to assist customer in day-to-day, liaise with carrier, transporter, warehouse operator, fumigation, and ad-hoc task. Monitoring customer support, quotation and maintaining the volume and trade lane and ensure all procedures and time frames to be followed as per agreed SOPs and workflows & must be always adhered to. Key Responsibilities Respond promptly to customers' inquiries on booking confirmation, and shipment follow up sailing confirmation, continuous monitoring of shipment till cargo arrival Responsible for bookings preparation for customer cargoes. Booking arrangement and follow up container status with carriers of containers. Dealing with warehouse over container status (change of vessels/departure date etc). Preparation of railing instructions and liaising with warehouse/truckers Follow up with shippers of any discrepancy in M3 or packages. Ensure all necessary shipping documents are in place within the given time frame Skills, Knowledge And Expertise Candidate must possess at least SPM, Diploma, or Bachelor&aposs Degree in Logistics, Transportation, Supply Chain Management, or a related field. Required language(s): English, Malay, and Mandarin. (Fluency in Mandarin is preferred, as the role involves communication with Mandarin-speaking clients.) Preferably with experience in the NVOCC/Freight Forwarder industry. Able to work under pressure and meet tight deadlines. Benefits Career growth and development opportunities Medical insurance Yearly performance-based incentive bonus Annual dinner, company trip, team-building activities, and festive celebrations Parking claim, dental allowance, and annual health check Show more Show less