Outlet Manager

• Diploma/Degree in Hospitality, F&B Management, Business, or related field (preferred).
• Minimum 2-3 years of experience in café/restaurant/retail operations.
• Strong leadership, problem-solving, and communication skills.
• Customer-oriented with passion for F&B service excellence.
• Ability to work in shifts, weekends, and public holidays.
• Hands-on, proactive, and able to work in a fast-paced environment.

• Oversee daily café operations to ensure smooth and efficient workflow.
• Ensure compliance with company SOPs, hygiene, and safety standards.
• Manage inventory, stock ordering, wastage control, and cost efficiency.
• Handle outlet cash management, daily sales reports, and banking procedures.
• Monitor store ambiance, cleanliness, and equipment functionality.

• Deliver excellent customer service and ensure staff maintain high service standards.
• Handle and resolve customer feedback, complaints, or issues promptly.
• Create a welcoming environment that reflects the brand identity.

• Lead, motivate, and coach outlet team members to achieve performance targets.
• Plan and manage staff scheduling, attendance, and discipline.
• Conduct on-the-job training and performance evaluations for team development.

• Achieve outlet sales targets and KPIs set by management.
• Execute promotions, upselling, and marketing initiatives at the outlet.
• Analyze sales performance, customer flow, and suggest improvements.

• Prepare and submit daily/weekly reports to the Area Manager/Operations Manager.
• Ensure proper documentation for HR, finance, and compliance purposes.
• Support recruitment and onboarding of new outlet team members.

• Competitive salary & sales incentives
• Training & career development opportunities
• EPF, SOCSO, EIS contribution
• Group Insurances Coverage
• Uniform

• Staff Activities

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