Hiring Now | Customer Care Executive | KL
J-Recruit
- Kuala Lumpur
- Permanent
- Full-time
- First point of contact for customers enquiries regarding our product and services.
- Contacting our current and potential customers to gather information, customer needs, feedback and
- conducting customer survey for management review.
- Liaise with the logistical team and courier for delivering equipment and parts.
- Working with the Logistics team to create PO, DO, Invoices and other related forms.
- Backup the In-house team when required.
- Following up with Customer ensuring the order is successfully fulfilled.
- Providing feedback to management on recurring customer issues and suggesting improvements to
- enhance customer service processes and procedures.
- Identifying areas of improvement, creating guidelines and SOP to ensure processes are done in an
- efficient and timely manner.
- Manage other administrative, office and related tasks as assigned by the immediate superior.
- Bachelor's degree or equivalent work experience.
- Previous experience in customer service, preferably in a call center or similar environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.