Senior Manager - Key Account Manager

• Gain deep insights into the market and customer needs by understanding their specific requirements and offering customized logistics solutions to support their future growth.
• Initiate and implement strategies to improve customer satisfaction and build long-term partnerships.
• Effectively address and resolve customer complaints and issues to uphold trust and ensure ongoing business relationships.
• Participate actively in local country meetings and discussions to obtain direct insights into ​customer expectations and operational challenges.
• Retain current business by meeting financial and volume objectives while ensuring consistent and sustainable growth.
• Identify and pursue new business opportunities by promoting the company’s services and solutions within the SAO region and extending outreach to global markets.
• Formulate and execute strategic plans for customer retention and new business development across all Key Accounts.
• Work closely and collaboratively with both internal teams and external partners across various regions to ensure customer expectations are fulfilled efficiently.
• Manage and deliver customer projects successfully and on time, ensuring accuracy and alignment with overall business goals.

• A Bachelor's degree in Logistics, Marketing, Business Administration, or a related discipline (advanced degrees are a plus).

• More than 10 years of experience in Key Account Management within the logistics industry, with a strong background in developing logistics solutions or similar roles.

• Comprehensive knowledge of the logistics industry, including freight forwarding, contract logistics, and land transportation services.

• Strong strategic and problem-solving abilities, with a proven track record of resolving complex business challenges.

• Skilled in financial analysis, pricing models, and cost control practices.

• Able to perform well under pressure and consistently meet tight deadlines without compromising quality.

• Demonstrated ability to work independently, as part of a team, and across various departments to achieve business goals.

• Excellent team collaboration, adaptability, and proactive mindset in a fast-paced environment.

• Proven expertise in managing relationships with internal teams and external partners.

• Strong analytical and conceptual skills, with a talent for crafting innovative logistics solutions.

• Outstanding communication, interpersonal, and negotiation abilities, with a solid grasp of customer business needs.

• Proficiency in English; knowledge of additional languages is an asset.

• A history of successfully acquiring new business and maintaining long-term customer relationships.

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