Consulting experience in developing experience frameworks and delivery of organic channels. (Web, mobile app is a must). Email, push notifications are nice to have. Industry experience: Financial Services, Banking or insurance preferred Key Responsibilities Collaborate with design, analytics, and product teams to craft impactful customer journeys. Support the development of experience concepts and campaign approval documents. Assist in mapping customer touchpoints and identifying lifecycle engagement tactics. Evaluate solution effectiveness and summarize insights across initiatives. Work with analytics teams to define success metrics and validate campaign performance. Liaise with PMO to ensure project timelines, feedback, and delivery standards are met. Requirements 2-4 years, experience in experience design, customer journey mapping, or marketing operations. Strong communication, stakeholder management, and project coordination skills. Knowledge of UX principles, design thinking, and digital marketing workflows. Familiarity with marketing automation, CRM tools, and performance tracking. Experience in financial services or conversion rate optimization (CRO) is a plus. Show more Show less