Field Collection Officer

• Plan and conduct field visits.
• Conduct interviews and assist customers for restructuring requests and applications.
• Conduct calls to improve recovery rates, use settlements, instalment plans and composite payments as planned.
• Assist customers on their queries and ensure propose escalations of customer queries and/or complaints.
• Provide timely update and accurate report in the designated applications via the assigned method.
• Identify and escalate any issues or disputes that cannot be resolved in the field on a timely manner.
• Build and maintain positive relationships with customers to facilitate successful collections.
• Achieve collection targets and contribute to the overall success of the collections team.
• Adhere and comply to policies and standards including but not limited to Local Regulator Guideline, Global Credit Standard, Credit Policy Manual, Collections Procedures and Forbearance standards.

• A minimum of 2 years of experience.
• Experience in collections would be of added advantage.
• Excellent communication (both written and spoken English and local languages) and negotiation skills
• Ability to maintain professionalism and being organised at all times.
• Proactive and passionate in achieving targets
• Able to drive and posses own transportation (mileage is claimable in accordance to company policy)
• Proficient in Microsoft Office
• Fresh graduates are encouraged to apply

• Comprehensive training to help you succeed, grow, and make a real impact.
• Performance related reward and recognition.
• A supportive team culture that values diversity and promotes inclusiveness.
• Flexible work arrangements and work life balance (this will vary by market).
• A career with purpose, working for a Bank proud to be recognised as a great place to work.

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Standard Chartered