Internship For Customer Service Intern, Global Beauty Company
- Petaling Jaya, Selangor
- Training
- Full-time
- Undergraduates who can commit ideally 6 months for a full-time internship.
- Skilled in the use of MS Office tools including Outlook (or related email tool) Excel, Word and PowerPoint.
- Self-motivated and self-starter, with a strong work ethic and a sense of confidentiality.
- Possesses cross-cultural awareness and high emotional intelligence.
- Articulate, with the ability to work in a fast-paced environment.
- Good balance of a professional attitude while having fun.
- Strong interest in consumer goods, makeup and beauty products.
- Strong desire to learn along with a strong sense of ownership.
- Persuasive, resilient and flexible, able to easily adapt to new challenges.
- Passionate, enthusiastic and driven to regularly follow-up with loose ends.
- Able to thrive despite challenges while adopting a positive attitude under pressure.
- Detail oriented with solid multi-tasking skills and teamwork mentality
- Strong sense of urgency, good follow-up skills and “make IT happen” attitude
- Able to interact comfortably with all levels of people in the organization
- Willing to be trained and learn
- Review current ways of working across TR APAC markets.
- Work with Customer Service on order and return management.
- Assist with various aspects of Customer Service, including data analysis, reporting, and process optimization.
- Understand initiative process, review and deploy best practices to optimize order and returns processes.
- Deploy KPI to track and measure effectiveness of new processes.
- Will assist TR APAC Customer Service team in Malaysia on the End-to-End Order Management
- Responsible for a seamless and accurate order processing including timely generating of all related paperwork and other necessary shipping documents required by customers
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