SNOC L2 Engineer

Maxis

Bukit Jalil, Kuala Lumpur
Permanent
Full-time

1 month ago

Are you ready to get ahead in your career?

We want to empower you turn your ambitions into achievements.
We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?1. Advanced Client Engagement: Strengthen client relationships through superior communication, advanced problem-solving, and conflict resolution abilities. Display empathy and active listening to comprehend client needs and emphasize a customer-focused approach in all team interactions.2. Pre-Sales: Work closely with sales specialists and solution architects to develop tailored solutions for clients.3. Proof of Concept (POC): Oversee the execution and administration of POCs based on client requirements.4. Subject Matter Expert (SME): Serve as an expert in specific domains, such as firewall, Wi-Fi, Cyber Security, or product-agnostic solutions, offering consultation as needed.5. Research & Development (R&D): Lead the exploration and evaluation of new products and technologies, assessing their feasibility, stability, and resiliency for potential inclusion in our solutions.6. Implementation: Manage the design and execution of network solutions, orchestrating cross-functional teams to ensure successful solution delivery.7. Expert Configuration & Deployment: Utilize advanced skills to configure and deploy essential networking components, adhering to industry best practices and customer requirements.8. Post Support Leadership: Guide the post-support team in addressing escalated issues and complex troubleshooting.9. Comprehensive Asset Management: Oversee the tracking and management of organizational assets at customer sites and distribution centres, supervising license management, monitoring EOL equipment, and updating the CMDB.10. Strategic Vendor Management: Optimize vendor relationships to enhance service quality and cost-efficiency, managing outsourcing costs and overseeing project and support expenses.11. Operational Excellence: Lead daily operational activities to reduce administrative overhead, applying techniques such as Six Sigma and TOGAF to increase efficiency and eliminate bottlenecks in operational processes.12. Personal Development & Growth Leadership: Pursue and encourage opportunities for skill enhancement, including certifications and training, to ensure both personal and team growth. Stay current with market demands and prepare for future technology advancements, tracking year-on-year progress.What’s next?

Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Maxis

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