Consumer Branch Manager - Batu Pahat
- Batu Pahat, Johor
- Permanent
- Full-time
- To effectively and efficiently manage the consumer sales team resources, for both Branch Banking, and Premier Banking Segments, to achieve the targets / standards for sales, high-level, consistent service quality and risk management
- Build business partners and reciprocal business relationships
- Manage the Sales Team Manager(s) of Consumer Banking, Branch Banking, and Premier Banking (if any) to achieve revenue targets for the branch
- To be responsible to implement the structured engagement process with Workplace Banking Acquisition Team for incremental acquisition of new companies and individual staff accounts for the branch.
- To be responsible for the branch’s overall relationship with the IQ Corporates for continued business growth opportunity (includes cross selling)
- To ensure Team Manager / Deputy Team Manager plan, manage and oversee the running of iQ New / Existing corporates roadshows/events.
- Drive Asset Under Management and Customer Information File growth for the branch by planning branch events/activities
- Promote usage of sales & service methodology to achieve targets
- Optimize customer interaction tools such as CRUs and campaign leads to deliver sales results
- Achieve consumer sales team compliance in all statutory and regulatory requirements
- Achieve a Pass in Internal & External Audit, Health Checks and Call Backs
- Build and develop staff competencies and leadership qualities
- In charge of recruitment and maintain low staff attrition
- Degree in banking and finance, accounting or business administration, with at least 5 years’ experience in branch banking with exposure in sales, service & operational aspects
- Strong Leadership & Sales Management Skills
- Sound financial knowledge
- Strong written and verbal communication skills
- Good understanding of banking law and practices