Manage a portfolio of accounts to foster and grow merchant relationships through consistent engagement at Manager level. Liaise with merchants funded promo programs, partnerships, new products, new features and upselling Loyalty products. Identifies issues affecting merchants including merchant settlement reports and technical issues and recommends well-thought out solutions. Conduct Monthly Business Review (MBR) with your portfolio of key merchants with the intention to improve business performance and foster stronger collaboration Analyzing data and developing initiatives to increase revenues/profitability for your portfolio aligned with country targets. To analyze competitor market insights and identify strengths, weaknesses, threats, and opportunities for targeted category management. To review Loyalty tickets from the non-account-managed group of merchants. What Skills You will Need Minimum 1 year (for a client facing role) of experience in account management, merchant management, sales, business development, partnerships or equivalent role. Experienced in the e-wallet/payment, financial institution industry is a plus. Excellent written and spoken communication skills in both English and Bahasa Malaysia. Ability to speak in other dialects such as Mandarin is an added advantage. Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs. Demonstrated ability to work effectively across internal and external organizations (for eg: Marketing, Strategy, Support, Product and Tech)