Job Description Our global client provides multimedia video cloud to world-wide users. Its video cloud is one of the world's largest and leading video platforms, providing media storage, transcoding and streaming services. Our client is committed to building the next generation video processing platform and the largest live broadcast network to provide an excellent experience for billions of users around the world. This role requires in-depth understanding of the video cloud business architecture, helping internal/external business parties to deepen product awareness, promote product optimization, and output the best solution in combination with product capabilities. Hence, you will be working closely with client's global video cloud R&D and engineering team to promote continuous optimization of products, tools, and processes. Job Responsibilities Responsible for the Video Cloud Computing Technical Support. React and respond to automated alarms and perform necessary troubleshooting/analysis. Perform necessary on-call escalation for further investigation. Provide technical and solution support to customers and partner through tickets, telephone, email, meeting. Troubleshoot, perform root cause analysis. Handle service tickets based on the SLA requirements and templates. Interface with engineering partner/on-site engineer to fulfil customer function and performance request. Develop service FAQs and cases periodically based on service requirements, and share with others. Responsible for networking fundamentals and protocols (e.g., DNS, TCP/IP, HTTP/HTTPS, REST API, etc.), by managing audio & video multimedia protocol, CDN distribution acceleration, RTC and other technologies. Have overall awareness, help establish a Quality Service (QS) evaluation system, improve the efficiency of problem handling, and effectively promote the resolution of quality and efficiency problems in the research and development process. Perform work with cloud technologies such as Alibaba, AWS, Azure, GCP to cope with video live streaming technologies. Requirements Diploma and/or Degree in Computer Science, Information Technology or equivalent. Required language(s): Mandarin (Speak, Write, Read) and English. Familiar with cloud and networking. Coding language such as Python and/ or Golang (Go) would have added advantage. Preferable basic Live Streaming relevant knowledge such as video and audio encoding/decoding, CDN, RTMP, real-time communication (web RTC). Guidance & training will be provided. Willing to work in shifts. Benefits Hybrid mode (3-4 days WFH and 1-2 days WIO) 1-2 months of Annual Bonus Transfer opportunity to Singapore (no shift) with basic salary of 5K SGD and above