Technical Implementation Manager

• Provide technical leadership for project development & rollout

• Provide technical consulting services and support to commercial managers and pre-sales teams in new business opportunities and development of new markets
• Maintain front-end implementation standards during the implementation
• Technical lead implementation (need to be hands-on), and ensure its on-time delivery and within IT budget
• Interface with Implementation team and project stakeholders to ensure smooth implementation of products and services in the country
• Regional Support Functions

• Provide technical guidance and know-how to In-country Implementation team on both implementation issues and ongoing problem resolution
• Ensure regular knowledge transfer & conduct technical training to in-country Implementation team staff, partners, and vendors, when required
• Technical Planning

• Plan forward with country sales team and Implementation team for upcoming in-Country and regional implementations
• Work with the Commercial Team & Pre-sales team to design and roll out key IT projects and strategies
• Documentation & Knowledge Sharing: Create and maintain clear technical documentation, integration guides, and best practices. Contribute to the internal knowledge base.

• The holder of the position reports to Project Director for Added Value Payment Solution in Global Blue.
• The holder of the position collaborates with the Solution Architect, Solution Consultations, Project Managers, Commercial team, Pre-sales team, Software Engineering.

• Minimum 7 years of practical experience in IT Project Management, preferably in Card Payment industry

• Working knowledge in:

• Credit Card Transaction Processing
• ISO8583
• EMV and Triple DES implementation
• EDC terminals, retail/hotel integrated POS is preferred
• Middleware Integration, API

• Past working experience in integrating payment with Hotel Property Management Systems and/or Retail Point-of-sales is a major plus
• Past working experience in international/multicultural environment is an added advantage

• Demonstrates strategic thinking with an entrepreneurial spirit
• Analytical and problem-solving skills
• Demonstrates a strong customer orientation - actively seeks innovative ways to improve processes, and user experience
• Ability to collect, clarify, and translate business requirements into documentation and conceptual design
• Excellent verbal and written communication skills
• Excellent presentation skills and an ability to engage audiences
• Ability to effectively collaborate with others to reach mutually agreeable outcomes
• Ability to work independently as well as with a team
• Effective time management skills and ability to meet deadlines
• Possess a "can do" attitude and positive outlook, minimizing negative behaviours
• Ability to communicate effectively in a multicultural, multinational environment and mobilize cross-functional high-performance teams
• Be prepared to travel regionally, and willing to work outside office hours
• Fluent in English
• ability to speak Mandarin and write in Chinese is a plus

• Computer Science or Engineering degree or relevant work experience
• Project management skills is a must

Global Blue