Job Responsibility Manage and nurture a portfolio of existing client accounts, serving as the primary point of contact and building strong, long-lasting relationships. Develop a thorough understanding of each client&aposs business needs, objectives, and challenges to identify opportunities for Brightstar Computer&aposs products and services. Proactively engage with clients to understand their evolving requirements and recommend solutions that align with their strategic goals, ensuring client satisfaction and retention. Collaborate with internal teams, including sales, marketing, and technical support, to deliver exceptional service and support to clients, addressing their inquiries and resolving any issues promptly and effectively. Identify and pursue opportunities to upsell and cross-sell Brightstar Computer&aposs products and services to existing clients, expanding the company&aposs footprint within their organizations. Prepare and deliver compelling presentations and proposals to clients, showcasing the value proposition of Brightstar Computer&aposs offerings and securing new business opportunities. Maintain accurate and up-to-date records of client interactions, sales activities, and account status in the company&aposs CRM system. Monitor client performance metrics and identify areas for improvement, working with clients to develop and implement strategies to optimize their use of Brightstar Computer&aposs products and services. Stay informed about industry trends, competitive landscape, and emerging technologies to provide clients with valuable insights and recommendations. Actively participate in sales meetings, training sessions, and industry events to enhance product knowledge, sales skills, and professional development. Job Requirements Communicate effectively in Mandarin, Bahasa Malaysia, and English, both verbally and in writing, to engage with a diverse range of clients and internal stakeholders. Possess a minimum of 2 years of proven experience in account management or a related sales role, demonstrating a track record of successfully managing and growing client relationships. Demonstrate proficiency in Customer Relationship Management (CRM) systems and tools, utilizing them effectively to manage client interactions, track sales progress, and generate reports. Exhibit strong business development acumen, with the ability to identify new opportunities within existing accounts and contribute to the overall growth of the company&aposs client base. Apply exceptional negotiation skills to secure favorable terms and agreements with clients, ensuring mutually beneficial outcomes and long-term partnerships. Develop and implement strategies for effective client retention, focusing on building strong relationships, providing excellent service, and proactively addressing client needs to minimize churn. Responsible for achieving sales targets and key performance indicators (KPIs) related to account growth, client satisfaction, and revenue generation within the assigned portfolio. Job Benefits Annual Leave EPF Health Insurance Medical Leave SOCSO Show more Show less