Client Advisor

• Ensures a unique and exceptional client experience during a sale

• Masters perfectly the steps of a sale (welcome, discover and understand, convince, close and develop)

• Adapts according to client(s) needs and motivations

• Strives to always improve and surprise the client(s)

• Deals with ease during negotiations and objections

• Transmits the passion and values of the Maison

• Acts as the privileged contact for the client(s) in case of After Sales

• Meets individual and boutique targets, both quantitative and qualitative

• When applicable, deals with Care Service by managing repair orders

• Cultivates strong client relationships and develops client loyalty

• Efficiently develops the client portfolio (Sales & Care Service when applicable)

• Executes targeted CRM actions

• Participates to client events and acts as an Ambassador of the Maison

• Respects all brand and boutique policies and procedures

• Participates to inventories

• Participates to the set up and breakdowns at opening and closing of the boutique

• Participates to the implementation of Visual Merchandising guidelines

• Assists with special projects when requested

• Possess commercial acumen with good selling skills.
• Service and client focused
• Strong interpersonal skills, curiousity and team spirit
• Preferrably with relevant luxury retail background of at least 3 to 7 years of experience in a similar retail environment
• Good product knowledge in luxury retail landscape

Cartier