Mgr, Middle Office

• Centre of Excellence for APAC build out across all products.
• Trade capture and life cycling of structured products.
• Understanding and learn to manage query remediation, trade life-cycling and other day-to-day processing, ensuring timely escalation, in order to minimise risk exposure.
• Trade capture, coordination and life-cycling for Financing products (loans), vanilla Credit and Structured Credit products.
• Understanding and manage query remediation, trade life-cycling and other day-to-day processing, ensuring timely escalation, in order to minimise risk
• New business enablement and solutions, partner to deliver strategic FM initiatives and drive Operational readiness
• Local management of:
• Hubs: Drive global alignment and consistency, Follow The Sun support
• Local Market: standardize where applicable, tailored processes/controls
• Challenge vendor costs / services across the lifecycle
• Operations representation for Sales and Trading, primary point of contact of local business teams
• Operations representation for external/internal and regulator scheduled audits:
• Ensure Audit points are addressed within timelines

• Contribute to the definition of best-practice global operating standards and operating environment within the Target Operating Model (TOM)
• Ensures compliance with all Group and Country policies, Code of Conduct, statutory regulations, and laws.
• Strong advocate of service consistency within the country. Actively takes steps to eliminate / minimise use of non-standard solutions
• Ensure the client experience is seamless based on efficient processing, timely resolution of client exceptions and is perceived as an enabler by the business to generate and retain client flows.

• Deliver Business Efficiency targets
• Understanding of the business strategy and appropriate role given.
• Monitors client service standards to ensure high-quality operational and client support services are provided
• Works closely with country and business to ensure operational platforms support client service level agreements and internal benchmarks as well as identifying opportunities for automation
• Ensures compliance with all relevant local and global regulatory requirements and industry best practice

• All tasks executed by Hub stakeholders are performed in accordance with the Desk Instructions (DOI), relevant policies and procedures of the bank.
• Ensures Change Management processes are adhered to in country operations
• Ensures that key business practices and service delivery processes are conducted in compliance with Group and country regulatory guidelines
• Identifies operational risks and enhances control mechanisms, both for in-country processes and services hubbed offshore.

• Bachelors Degree or equivalent
• Min 5 years of relevant experience
• Knowledge of Financial products - FX, FX Options, Interest Rate Swaps, Commodities, Credit Derivatives, Equity Derivatives, Money Market and ESG products.
• Familiar with Markitwire, RTNS, Bloomberg, ICE Link etc.
• Good Communication skills
• Proficient in Excel (pivots, lookups and basic VBA an advantage)

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Standard Chartered