Summary To drive delivery of SLAs/ support as agreed with stakeholders. To manage & improve process and people capabilities to achieve operational goals Job Description Manage available resources (people, process) effectively to ensure operational efficiency. Monitor the team's KPIs on productivity, quality score, Turnaround time and others as per standard agreed with all the stakeholders to ensure the smooth and efficient deliveries. Manage the escalation email/ calls from internal/external customers. Prepare a monthly team performance report for the stakeholder. Set up goals for team, review and provide feedback to team members via monthly one to one or coaching session. Needs to perform half yearly and year-end review for their team members. Managing compliance with governance standards and regulatory requirements within the team. Responsible for implementing people development plans for current and future skill requirement for the team. Manage and handle the Migration project if any. Ensure all the documents related to work such as BIA , BCP , SLA , SOW and training material is up to date and renewed accordingly. Initiate process improvements. Adherence to procedures controls. Motivate and mentor staff to achieve Organization and Personal career goals. Maintain Confidentiality of all sensitive records processed by the Team. Sense of urgency and ability to manage and prioritize multiple work requirements to meet deadlines. Strong customer services focus with a drive to ensure that we exceed the expectations of our clients. Commitment to delivering quality results and overcoming obstacles and challenges in a time-sensitive environment. Must follow instructions without deviation and have a proven track record of meeting deadlines and desired quality of projects in the current or past responsibilities handled Job Requirements: Bachelor's Degree in business / finance or Insurance Excellent skills in Microsoft Excel and Access with high proficiency in VBA. Fluent in English with strong verbal and written communication skills. Strong technical knowledge of multinational Insurance programs. Experienced in commercial insurance across all major lines. Strong attention to detail that prevents fines and penalties from being assessed Ability to multi-task and prioritize workload. Flexibility and the ability to within an evolving environment. Accountability for Results. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces .Join Accenture to work at the heart of change. Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.