Senior Manager, Collections & Strategy

• Establish performance metrics and key performance indicators (KPI) to assess the organization's progress towards strategic goals.

• Determine the scope of collection operational improvement initiatives via consultation and evaluation.

• Conduct analysis, identifying emerging trend, evaluate result movement, construct and implement the strategic plan to align with Company KPI and perform PDCA.

• Identify areas of improvement, implement performance improvement initiatives and track results.

• Develop operational improvement strategies short, mid and long term.

• Recommend cost-effective solutions to operational challenges.

• Oversee the implementation of operational improvement strategies.

• Plan and work out the cost calculations and budgets setting with Head of Group.

• Collaborate across departments to set operational targets.

• Oversee documenting process, monitor progress, review status and collection report.

• Collaborate with executive leadership to define and refine the organization's strategic priorities and initiatives

• A minimum of 10 years' experience in operations consultancy in a similar industry (Financial industry preferred).

• Extensive knowledge of operational enhancement and debt collection strategies (Ageing Collections, Third Party Collections & Internal Collections).

• Proficiency in data analysis and business management software.

• Ability to collaborate with a variety of stakeholders.

• Excellent organizational and time-management skills.

• Proven track record in developing and coaching high-performance service teams

• Opportunities for career advancement within the retail industry.
• Comprehensive benefits package and supportive work environment.
• Exposure to leading-edge practices in banking and financial services.
• Chance to work with a large organization known for its innovative solutions.

Michael Page