Boutique Manager

• Leadership – lead and motivate team members to provide excellent customer experience, monitor their performance, train and develop them.
• Sales performance – monitor team’s sales performance, drive sales performance and ensure sales targets are met, adjust sales strategies, upsell and cross-sell products, analyse sales data to identify opportunities for improving performance, introduce new launches and promotions.
• Customer experience – create a luxurious yet welcoming environment, provide excellent customer experience and address customer feedback promptly and with utmost sensitivity.
• Inventory management – oversee product displays and visual merchandising, maintain optimal stock levels and reorder.

• Store operations – oversee and ensure smooth daily operations including opening and closing, etc., ensure store cleanliness and organisation, and compliance with safety and security protocols.
• Financial management – manage budgets, accountable for any cash in store
• Reporting and administration – prepare and submit regular sales and performance reports to management, and ensure all administrative duties related to the store are completed accurately and timely.
• Brand representation – uphold brand image and standards, embody the brand's values, represent the boutique at events, and collaborate on marketing initiatives.

• Proven luxury retail management experience, specializing in high-end or luxury spa environments.
• Bachelor's degree in Business, Hotel or Retail Management, or a related field preferred.
• Strong leadership, team management, and customer service skills.
• Demonstrated success in meeting and surpassing sales targets.
• Excellent organizational and problem-solving abilities.
• Proficiency in retail management software and Microsoft Office Suite.
• Ability to thrive in a fast-paced and dynamic environment.
• Able to work during weekends and public holidays.

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