Client Advisor
IWC
- Kuala Lumpur
- Permanent
- Full-time
- Creates engaging and emotional client experience to clients
- Offer best in class service being it in boutique or virtually, making a clear difference vs competition
- Proactively recruit new prospects through networking and community building
- Collects meaningful client information throughout the client journey. Records and maintains client database by applying IWC's respective guidelines
- Engage in CRM-activities such as prospect follow-up on a daily basis
- Act as an ambassador in and out of the boutique, conveying passion for the brand
- Achieves individual and team sales targets, KPIs
- Effectively uses cross and upselling techniques as well as omnichannel tools to maximize sales
- Handle general Boutique administrations and back of house operations with care
- Ensure boutique operation comply with company policy
- Possess entrepreneurial mindset - Autonomous, result-oriented and driven, brings initiatives, takes ownership of goals
- High emotional intelligence and general education
- Excellent communicator, passionate towards connecting with others and develop strong networks
- Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behaviour
- Creative, curious and versatile
- Team player with good interpersonal competences and empathetic
- Applicants with background in luxury retail sales and hospitality is a plus