???? Join the Excitement at Berjaya Times Square, Kuala Lumpur! ???? Position: Inbound Call Center Agent Location: Berjaya Times Square, Kuala Lumpur Job Type: Full-time Shift: Embrace a 9-hour shift between 8 am to 12 am for ultimate flexibility! Are you ready to bring your energy and enthusiasm to a dynamic team We're on the lookout for a vibrant Inbound Call Center Agent who can effortlessly converse in both Malay and English. Join us in providing exceptional customer service that goes beyond expectations! Key Responsibilities: Dive into the thrill of answering incoming calls with accuracy and efficiency. Resolve customer issues promptly with a touch of professionalism. Dance through call scripts and procedures to maintain consistency and accuracy. Paint a vivid picture of our products and services, including pricing and availability. Leave your mark by documenting all customer interactions in our CRM system. Elevate the rhythm by escalating customer issues to the right departments. Hit the high notes with outstanding performance metrics - call quality, adherence, and customer satisfaction. Qualifications and Skills: Fluent in Malay and English, with a sprinkle of excellent communication skills. Unleash your potential with at least a high school diploma or equivalent. Choreograph your customer service moves with prior experience in a call center or a similar environment. Show off your problem-solving dance moves and ability to think on your feet. Groove in a fast-paced and dynamic environment - it's where the magic happens! Rock basic computer applications and typing with ease. Master the art of time management and organization - it's your backstage pass to success. Be the star of flexibility - willingness to work evenings, weekends, and holidays. Benefits: Monthly performance incentives - because every star deserves a bonus! Enjoy special shift allowances - your hard work, your time! Unleash your potential with opportunities for career advancement and growth within our fabulous organization. Step into the limelight with comprehensive training and ongoing support. Join the party in our fun and friendly work environment - where work feels like play! ???? If you're a dedicated and motivated individual with a passion for providing exceptional customer service, we invite you to take center stage! Apply now for this thrilling opportunity to join our team as an Inbound Call Center Agent. Let's create magic together! ???? Industry: Telecommunications Employment Type: 1-year contract - renewable
