Client Services Analyst (Labuan)
ITA Asia Limited
- Sabah
- Permanent
- Full-time
- Follow procedures to processing new business plan application, enter detail and accurate information, and create account accordingly in the company Software Tools.
- To perform and ensure the risks are accessed in accordance with the company guidelines and Anti-Money Laundering (AML) requirements, and determine whether to accept, modify or decline the application.
- Process all necessary Know Your Customer (KYC) and Customer Due Diligence (CDD).
- To investigate all information and ensures timely escalation of alerts to the appropriate parties for further review.
- Evaluate all products by assessing the risks according to company guidelines and regulations.
- Liaise with Regulatory Compliance Officer for advice and other business units for information where required.
- Advise clients on the progress of their applications/requests.
- Follow up the request on rider added from existing clients.
- To perform any incoming changes request.
- Apply or adapt knowledge (obtained from training) to the task at hand.
- Assist general inquiries from client or broker via phone or written in a professional and courteous manner.
- Perform other responsibilities and duties periodically assigned by supervisor/manager
- Candidate must possess at least a Degree/Diploma in Accounting, Finance, Business Admin, or a related field qualification.
- Experience candidate must have at least 2-3 years relevant hands-on experience in client services, insurance industry, banking, and financial institution.
- With experience specialize in Anti-Money Laundering, Customer Due Diligence and Know Your Customer (AML/CDD/KYC) will be added advantage.
- Fresh graduated are encouraged to apply, training will be provided.
- Computer literate, especially in Excel / Word.
- Excellent command of written and spoken in English and Mandarin in order to effectively liaise with the Stakeholders of the region
- Essential typing skill in English and Mandarin in order to effectively liaise with the Stakeholders of the region
- Sense of responsibility and patience.
- Demonstrate strong analytical skills, data literacy, and attention to detail.
- Please note that this position is base in LABUAN.
- Work in a company with a solid track record of performance
- A role that offers a breadth of learning opportunities
- Opportunity to make a positive impact