Shop Manager (Pawn Shop)

• Oversee daily operations, ensuring efficient and smooth functioning of the pawn shop.
• Oversee loan contracts, interest tracking, forfeiture, and redemption processes.
• Ensuring proper storage and security.

• Verify item authenticity and evaluate loan amounts.
• Approve high-value loans or special cases thatrequire management decisions
• Evaluate and approve pawn loans based on item appraisal and risk assessment.

• Recruit, train, and manage staff members, setting performance goals and conducting evaluations.
• Provide ongoing training to staff on appraisal techniques, customer service, and compliance regulations.

• Meet or exceed sales and revenue targets.
• Analyze store performance metrics and implement improvements.
• Manage cash flow, deposits, and financial records.

• Minimum SPM (Sijil Pelajaran Malaysia) or equivalent.; associate or bachelor's degree preferred.
• Prior experience in retail or pawn shop management.
• Knowledge of pawn regulations and product valuation.
• Strong interpersonal, communication, and leadership skills.
• Basic accounting and computer literacy.
• Fluent in Bahasa Malaysia and English. Mandarin or Tamil is a plus.
• Ability to multitask and work in a fast-paced environment.

EPS Consultants