Service Engineer – Drives Business
ABB
- Petaling Jaya, Selangor
- Permanent
- Full-time
- Applying safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents
- Contributing to customer satisfaction by planning and executing service work according to customer order and expectations. Understanding of sense of urgency and care in the direct area of responsibility
- Ensuring customer retention by delivering superior customer experiences and effectively communicating service work timeline and expectations
- Working with the customer on site to identify opportunities for improving the customers operations and eliminating pain points
- Performing field service tasks, identifies technical problems, and makes analysis through remote or on-site activity in service categories and products for which they are certified to perform
- Preparing all documents and customer reports to be signed by the customer representative. utilize all relevant tools, reporting work done in a timely manner and following up when needed
- Troubleshooting Equipment/Process failures and requests proactive corrective actions and making recommendations to avoid repeating the problem in the future
- Planning and executing work on a first-time right approach with customers, and ensuring the job is done on time and on quality
- Diploma or Degree in Electrical/Electronic Engineering. Fresh graduates are encourage to apply for those who are keen on hand-on job
- Minimum 3 years/above working experience in Drives/Inverter products/system
- Able to work independently locally, oversea (onshore and offshore). Possess own transport and able to travel with short notice
- Good knowledge in computer skills especially Microsoft Office, SAP etc.
- Able to advise and support customer on technical problem solving
- Experience in Service within heavy industry specifically with exposure to drives/Inverter product/system
- Good communication skills with a collaborative and solution-oriented approach
- Life insurance
- Accident insurance
- Paid Parental leave (gender neutral)
- Sick pay