Core Tooling Product Support Engineer

Kuala Lumpur
Permanent
Full-time

17 days ago

Entity: TechnologyJob Family Group: IT&S GroupJob Description:As a Core Tooling Products Support Engineer, you’ll be at the forefront of managing daily operations, incident responses, and performance monitoring for critical digital tooling services. Partnering with engineering teams, you’ll troubleshoot issues, recommend improvements, and help elevate the operational maturity of our tooling platforms. This hands-on role offers a direct impact on developer productivity and system stability through your problem-solving expertise.Become part of a dynamic, high-performing engineering team, collaborating closely with product managers and platform groups to ensure the availability, performance, and reliability of the core internal tools that drive enterprise engineering workflows.What You'll Do

Monitor and maintain the health and performance of internal tooling systems to ensure uninterrupted service.
Diagnose and resolve operational issues, perform root cause analysis, and implement effective solutions or workarounds.
Collaborate with software engineers and platform teams to handle escalations and cross-team dependencies.
Drive improvements by contributing to tooling enhancements, creating documentation, and automating support tasks.
Track key service metrics to help meet uptime, performance, and compliance objectives.
Participate in incident reviews to enhance post-incident learning and improve documentation.

What We’re Looking ForTechnical Qualifications

Bachelor’s degree or equivalent experience in Computer Science, Engineering, or a related discipline—or equivalent practical experience.
2+ years in software support, internal tooling, or platform operations roles.
Proficiency in Python; familiarity with TypeScript and C# and comfortable troubleshooting across multiple platforms.
Experience with cloud environments such as AWS or Azure and services that support engineering tooling.
Working knowledge of relational and NoSQL databases, especially for querying and performance tuning.

Essential Skills

Strong troubleshooting abilities across code, configuration, integration, and environment layers.
Basic experience with monitoring tools, logging systems, and incident response workflows.
Commitment to documenting recurring issues, solutions, and system behaviors.
Excellent communication skills with the ability to collaborate effectively across technical teams and users.

Preferred Extras

Experience with CI/CD platforms, developer tooling, or engineering enablement products.
Background in support roles within compliance-focused or regulated industries.
A curious mindset eager to learn and enhance tools, processes, and systems that boost engineering productivity.

Why join our team?At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others.We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits.Reinvent your career as you help our business meet the challenges of the future.Apply now!Travel Requirement Negligible travel should be expected with this roleRelocation Assistance: This role is not eligible for relocationRemote Type: This position is a hybrid of office/remote workingSkills: Agility core practices, Agility core practices, Analytics, API and platform design, Business Analysis, Cloud Platforms, Coaching, Communication, Configuration management and release, Continuous deployment and release, Data Structures and Algorithms (Inactive), Digital Project Management, Documentation and knowledge sharing, Facilitation, Information Security, iOS and Android development, Mentoring, Metrics definition and instrumentation, NoSql data modelling, Relational Data Modelling, Risk Management, Scripting, Service operations and resiliency, Software Design and Development, Source control and code management {+ 4 more}Legal Disclaimer:We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please .If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

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